Shipping policy

Thank you for shopping at Pillaura.

1. Processing Time

 All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Time

We currently ship to the European Union. Estimated delivery time is 8-15 business days after dispatch. Please note that delivery times are estimates and cannot be guaranteed.

3. Shipping Costs

We offer free shipping on all orders.

4. Order Tracking

 Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.

5. Customs and Import Duties

 For orders within the EU, no additional customs fees apply.

6. Lost or Delayed Orders

 If your order has not arrived within 20 business days, please contact us at info@pillaura.com and we will investigate the issue.

7. Contact

For any shipping related questions, please contact us at info@pillaura.com.